1. Digital services and used credits
WeImprovePhotos provides digital image-enhancement services that may begin processing shortly after you use credits. Because a completed digital service cannot be returned, completed processing jobs and credits already used for successful processing are generally non-refundable.
2. When we may provide a refund or restore credits
We may consider a refund or credit restoration when:
- you were charged incorrectly;
- purchased credits were not added to your account;
- credits were deducted but processing did not begin; or
- processing failed because of a verified system error.
3. Results and visual preferences
Image enhancement and reconstruction use automated processing systems, and results can vary by image. Dissatisfaction with the appearance, interpretation, or artistic qualities of an otherwise successfully completed result does not automatically qualify for a refund.
4. Request period
Please submit a request within 14 days of the affected transaction or processing job. Include the email address associated with your account and enough information for us to identify the purchase or job.
5. How eligible requests are resolved
Requests are reviewed individually. Depending on the circumstances, an approved claim may be resolved by restoring the affected credits or refunding the affected purchase through the original payment method. Payment-provider processing times may apply.
6. Contact us
To request assistance, email support@weimprovephotos.com.